With the exception of personalized orders, orders typically ship the next business day. All payments will be processed at the time of order.
How do I change quantities or cancel an item in my order?
Once an order has begun processing or shipped, it cannot be edited. Please send an email to tradingpost@oa-scouting.org wth your requested change.
My order never arrived.
After your order is successfully placed, you will receive tracking information. If you believe you should have already received your order, please email tradingpost@oa-scouting.org.
An item is missing from my shipment.
If any items are missing from your order, please email tradingpost@oa-scouting.org with your order number and the details of the discrepancy.
My product is missing parts.
If any items are missing from your order, please email tradingpost@oa-scouting.org with your order number and the details of the discrepancy.
How do I return an item?
Orders are non-refundable except in the case of a material defect. If an order is received damaged, please contact customer service at tradingpost@oa-scouting.org.
Shipping
Do you ship to my country?
The Order of the Arrow Trading Post Online only ships to addresses within the United States.
What are my payment choices?
During checkout, you may choose any of our current payment options and proceed with your order. Please note that we will not ship your order until we receive payment.
When will my order ship, and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, where you will be offered Shipping Method choices and their prices.
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (Secure Sockets Layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Yes, all sales tax is calculated based on your billing/shipping address.
I have a question about my charges.
Click the "Account" link at the top right-hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have any further questions or concerns, please email tradingpost@oa-scouting.org.
I need a copy of my receipt/invoice.
Click the "Account" link at the top-right of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days.
When will my credit card be charged?
Your credit card will be charged when your order is placed.
